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Lush Poole Reopening

It is no secret that Lush are one of my favourite shops.  In fact, I've had to fill in a couple of forms online recently where I've been asked who my favourite brands are and Lush are always at the top.  I still have several of their Christmas gift boxes stacked in my living room from where I went mad in their Boxing Day sale so Lush bath bombs and soaps are currently a nightly tradition for me and I also regularly purchase bits from their Skincare range and am a long-time devotee of Dream Cream, so I was particularly excited to receive an invitation for their Poole store reopening last Thursday.  The promise of champagne, vegan cupcakes, spa tours and demonstrations by staff more than convinced me, and Hannah and I both trundled down there to check it out.

When we arrived it was clear to see it was a very busy affair! People were piling in from the street to get a look at the new refit and there was a queue round the corner just to get in.  Luckily we found a tiny bit of respite in the spa area, though again several rooms we weren't able to look in as they were full of people. The spa rooms are just beautiful with thoughtful, unique touches like fresh flowers and vintage furniture.  We were particularly intrigued by the Synaesthesia treatment, where you choose a word that is then linked to an essential oil which is placed in steaming pots around the room, along with being connected to the sounds playing in the room and even the tea they give you afterwards! Very clever.




Hannah has been for a spa treatment and wanted to show me the amazing shower they have, complete with lots of Lush products in the bathroom.  Here is Hannah and I... obligatory mirror shot!


I was really keen to get a better look at some of the face masks and other products but it just wasn't possible as it was so busy - I'll have to make a return visit soon.


They have a Retro section which is exclusive to the Poole shop and mail order and features products from Lush history (products that are back by popular demand).


They also have a section dedicated to perfumes - I tested a really lovely perfume that smelled like Lush shops called 29 High Street, I'll definitely be snapping some of that up.


All in all the shop looks beautiful and I'd love to go for a spa treatment as they just look out of this world. I'll definitely be returning on a quieter day to pick up some perfume and have another look at all the products on offer.

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12 comments

  1. It's all well and good that Lush consider every one of their customers as a very important person, but I'd have assumed the same as you did - "VIP" is synonymous with "exclusive". Did you contact them to complain?

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    Replies
    1. Yes I did, I contacted the PR and said I was just giving some constructive feedback but she said there were supposed to be names on the door and it was supposed to be invite only. I think they actually just 'invited' too many people - the shop is tiny so not really comfortable or safe to have that many people in there!

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  2. Lovely to hear such an honest post Rosie, I'd of been gutted if I'd of travelled all that way expecting a VIP event to be greeted by the masses!

    The shop looks absolutely divine though!

    Hannah cagneyandlace.com

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  3. I'm so sorry I didn't meet you guys that night. I tried tweeting/texting you guys and sat waiting in my car for 10 minutes. Then I walked round to see if I could see you in there and, as you were, was super shocked at how tiny it was and there were about a million people in there! I knew it would take me ages to wrestle through the crowd to find you and I knew once I had it wouldn't have been a comfortable place to chat so I just left and went to Asda
    instead
    Xx

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  4. Oh dear what a shame. Sounds like very poor event management

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  5. Oh dear, this sounds like such a disappointment!

    Maria xxx

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  6. Well the shop sounds absolutely amazing- alot more interesting than my local lush, but the experience sounds completely rubbish. Especially the cake part. There is nothing worse than being promised cake and then not getting it..!
    Poppy | far away

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  7. Hm. I didn't like the old Bournemouth Lush very much. It always seemed very untidy and chaotic. Hope that's different now, at least ...

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  8. This sounds like the biggest disappointment, them inviting people under false pretenses.

    They must have known that the size of the store couldn't accommodate the amount of people invited. But then to let anyone in off the street?!

    I never go to events (well, not since I first started blogging in 2009) but if I went to something and it turned out like this I'd be cross let's put it that way!

    xx

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  9. This does not sound good! Such a shame because like you say Lush is an amazing brand and really do have great products.

    I haven't been to the Poole Branch recently but the Bournemouth one is always quite nice - i might make the trip to Poole though for the spa!

    Hannah xx
    Bella and Roscoe

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  10. check out my blog & follow if you like :)

    xxx http://rorolovesbeauty.blogspot.com/

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  11. The treatments sound amazing don't they, I'm still yet to actually book myself in. I haven't been to the 'VIP' events, my local always had 'VIP' events, it just seems a term to call any of their customers VIP, actually second that any passerby in this case. It's only been the actually bloggers event through PR that are put together. Sucks there were too many people for them to talk to you, when you're there to actually write about it!? Lucy xx

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Thank you in advance for your lovely comments, they mean the world to me! If you have a question or want to get in touch, tweet me at @rosieoutlook.